In the Microsoft Teams admin center, select Users, and find and multi-select the checkbox for up to 20 users who should be upgraded. Select Edit settings in the upper left corner of the listview. In the Edit settings pane on the right, under Teams upgrade, change Notify the Skype for Business user switch to On.

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This article is part of Deployment and Implementation stage of your upgrade journey. Before proceeding, confirm that you've completed the following activities:

Follow the guidance in this article if you have wholly deployed Skype for Business Online and want to upgrade your users from Skype for Business to Teams. You can upgrade users selectively or all-in, based on the upgrade journey that your organization has chosen, by assigning the appropriate coexistence and upgrade mode to your users.

  1. Your Microsoft Teams Rooms account does require a Skype for Business Online (Plan 2) or Skype for Business Online (Plan 3) license, but it does not require an Exchange Online license. Assign a Skype for Business Server license to your Microsoft Teams Rooms account. Create an account and synchronize with Active Directory.
  2. To see who on a team is online right now, go to the team name and click More options Manage team Members. Everyone who's online right now has the green circle with a check mark next to their name.
  3. Microsoft Teams for Education Help drive the transition to inclusive online or hybrid learning, build confidence with remote learning tools, and maintain student engagement.

Important

Skype for Business Online will be retired on July 31, 2021, after which it will no longer be accessible or supported. To maximize benefit realization and ensure your organization has proper time to implement your upgrade, we encourage you to begin your journey to Microsoft Teams today. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage the guidance herein as you navigate your journey to Microsoft Teams.

Assign the coexistence and upgrade mode

You can upgrade your users to TeamsOnly mode by assigning the UpgradeToTeams instance of TeamsUpgradePolicy, which can be performed by using the Microsoft Teams admin center or a Skype for Business remote Windows PowerShell session. You can do this either on a per user basis, or on a tenant-wide basis if you want to upgrade the entire tenant in one step.

For more information, see Setting your coexistence and upgrade settings and TeamsUpgradePolicy: managing migration and coexistence.

Upgrade all users to Teams at one time

Follow these steps to upgrade all of your users to Teams at one time.

Step 1: Notify the users of the change (optional)

  1. In the Microsoft Teams admin center, select Org-wide settings > Teams upgrade.
  2. Under Coexistence mode, change the Notify Skype for Business users that an upgrade to Teams is available switch to On.

Step 2: Set the coexistence mode to TeamsOnly for the organization

  1. In the Microsoft Teams admin center, select Org-wide settings.
  2. Select Teams Only mode from the Coexistence mode drop-down list.

Upgrade users in stages

Follow these steps if you want to gradually upgrade your users to TeamsOnly.

Step 1: Identify groups of users for upgrade

Often organizations may choose to upgrade their organizations in success waves of users. You'll want to identify these users first so you can easily search for them in the Microsoft Teams admin center. Alternatively, you may want to use PowerShell to more efficiently do this. Once you have identified the set of users for a given upgrade wave, continue with the remaining steps.

Step 2: Set notification for the users in the current upgrade wave (optional)

If using the Microsoft Teams admin center, you can configure TeamsUpgradePolicy for up to 20 user at once:

  1. In the Microsoft Teams admin center, select Users, and find and multi-select the checkbox for up to 20 users who should be upgraded.
  2. Select Edit settings in the upper left corner of the listview.
  3. In the Edit settings pane on the right, under Teams upgrade, change Notify the Skype for Business user switch to On. Note: If the value of coexistence mode is 'Use Org-wide settings', you won't see this switch, so you'll need to first explicitly set the Coexistence mode for these users to whatever the default value is for the org.

Alternatively, you may find it easier to enable notifications for groups of users at once using PowerShell.

Step 3: Set the coexistence mode for users to Teams Only

When you are ready to upgrade the users in the current wave to use Teams as their only application, set the Coexistence mode for the users to Teams Only.

If using the Microsoft Teams admin center, you can configure TeamsUpgradePolicy for up to 20 user at once:

  1. In the Microsoft Teams admin center, select Users, and then select the checkbox for up to 20 users.
  2. Select Edit settings in the upper left corner of the listview.
  3. In the Edit settings pane on the right, under Teams upgrade section, set the coexistence mode to Teams Only in the drop-down list.
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Alternatively, you may find it easier to upgrade groups of users at once using PowerShell.

Step 4: Repeat steps 1-3 for successive waves of users

As you validate your upgrade to Teams Only mode and are ready to expand, repeat the previous steps to apply TeamsOnly to more users.

Phone System and PSTN connectivity options

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Phone System with Teams is supported after the user is in TeamsOnly mode. (If the user is in Islands mode, Phone System is only supported with Skype for Business.)

PSTN connectivity options

When considering Public Switched Telephone Network (PSTN) connectivity options, there are two possible scenarios when moving from Skype for Business Online to TeamsOnly mode:

  • A user in Skype for Business Online, with a Microsoft Calling Plan. Upon upgrade, this user will continue to have a Microsoft Calling plan. This is the simplest scenario requiring only a couple of steps. For more information, see From Skype for Business Online with Microsoft Calling Plans.

  • A user in Skype for Business Online, with on-premises voice functionality through Skype for Business on-premises or Cloud Connector Edition. The user’s upgrade to Teams needs to be coordinated with migration of the user to Direct Routing to ensure the TeamsOnly user has PSTN functionality. For more information see, From Skype for Business Online with on-premises voice.

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This article shows you how to use Microsoft Teams PowerShell to manage Teams and Skype for Business.

Ms teams onlineTeams

Use this guidance in conjunction with the Microsoft Teams cmdlet reference and Skype for Business cmdlet reference.

Create and manage teams using PowerShell

The cmdlets for creating and managing teams are in the Microsoft Teams PowerShell module.

Teams are backed by Office 365 Groups, so when you create a team, you create a group. There are a set of cmdlets provided for operating on the core team and its settings (new-team, get-team, set-team), managing team users (add-teamuser, remove-teamuser), as well as cmdlets for managing the channels of the team (new-teamchannel, remove-teamchannel). All of these cmdlets can be run as end users, but they'll work only on the teams that you own or are a member of. If you are a Global Admin or Teams Administrator, you'll be able to act on all teams in your organization.

The GroupId used in the Microsoft Teams PowerShell module cmdlets is the same as the Identity property returned by Get-UnifiedGroup in the Exchange PowerShell module.

Manage policies via PowerShell

Note

  • Skype for Business Online Connector is being consolidated into Teams PowerShell. It is currently available in public preview. In time, Skype for Business Online cmdlets that apply to Teams will be natively available in the Teams PowerShell module. Installation steps are available in the Install Teams PowerShell article.

  • The cmdlets will be available in your PowerShell session once you connect to Skype for Business Online. For more information, please see Manage Skype for Business Online with Office 365 PowerShell.

Find the cmdlets for managing policies in the Skype for Business cmdlet module.

A policy is a group of settings that can be applied granularly to individual users. Each policy type has its own set of cmdlets for creating, viewing, deleting, and updating the policies themselves, and then assigning those policies to users. The general structure is:

  • GET commands (for example, Get-CsTeamsMeetingPolicy): Returns the policy documents that are available for you to assign in your organization, including the policies created by Microsoft for you to use as well as the custom policies you’ve created.

    • To find only the custom policies you’ve created in your organization, use -Filter 'tag:*'.
  • NEW commands (for example, New-CsTeamsMeetingPolicy): Creates new policies for your organization to assign to users in your organization. Not all policies support the creation of custom policies. Often this is to ensure that the policies you use in your organization have a supported combination of settings.

  • SET commands (for example, Set-CsTeamsMeetingPolicy): Sets particular values on a given policy. Some policies don't have SET commands available, or they contain parameters that can't be customized in the policy. The PowerShell descriptions tell you which parameters can't be customized.

    • To edit the policy that will by default be assigned to users in your organization who do not have a custom policy assigned, run Set-Cs<PolicyName> -Identity Global.
  • REMOVE commands (for example, Remove-CsTeamsMeetingPolicy): Deletes a custom policy that has been created in your tenant. If you delete a custom policy that has been assigned to at least one user in your organization, that user will fall back to the global policy.

    • You can’t actually remove the global policy in your organization, but if you want to reset the global policy in your organization to the Microsoft-provided default settings, run Remove-Cs<PolicyName> -Identity Global.
  • GRANT command (for example, Grant-CsTeamsMeetingPolicy): Assigns a policy to a particular user.

    • To remove a custom policy assignment and make the user fall back to the default policy in your organization, run Grant-Cs<PolicyName> -Identity <User Identity> -PolicyName $null.

Tip

Not all policies allow custom policies to be created, and some policies have settings that you can’t customize (so you can view the setting but can’t set a custom value during set- and new-). The documentation for each cmdlet calls out whether parameters are available for use by customers.

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Common parameters:

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  • Identity: For Get-, Set-, New-, and Remove-, the Identity parameter will always refer to a specific policy instance. For Grant, the Identity parameter refers to a specific user object to whom the policy is being applied.

Manage configurations via PowerShell

Find the cmdlets for managing your configuration in the Skype for Business cmdlet module.

Configurations are buckets of settings maintained in the service that can't be specified at a user level. Settings always apply across the whole organization. Your global configuration is the only effective configuration in your organization. Each configuration type comes with two primary cmdlets:

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  • Get-Cs<ConfigurationName> (for example, Get-CsTeamsClientConfiguration):

  • SET commands (for example, Set-CsTeamsClientConfiguration): set properties in the configuration of that type. Specify the parameters that you want to modify.

    You can reference the configuration that you’re modifying in one of two ways: by specifying -Identity Global, or by running Get-Cs<ConfigurationName>Set-Cs<ConfigurationName>.

What can each admin role do?

Read Use Microsoft Teams admin roles to manage Teams to understand which admin roles can run each PowerShell cmdlet.

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